Returns & Exchanges

At Phenom, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn items with original tags attached into their original packaging to ensure they arrive safely.

• 3.
  Attach the Label

  Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return package.

• 4.
  Drop Off & Track

  Leave your package at any authorized carrier location and keep your tracking number to monitor your refund's progress.